Frequently Asked Questions
Payment & Shipping
All gems and jewels are originally manufactured by Blue Moon Gem & Jewel (Pvt) Ltd in Sri Lanka. Therefore, all products are shipped directly from Sri Lanka to the customer.
- Payment for online orders for gemstones and custom made jewelry should be made by direct bank transfer / deposit (net of any bank charges) to the bank account provided in the name of Blue Moon Gem & Jewel (Pvt) Ltd.
- Due to Sri Lankan government regulations, we do not have an online cart to accept credit/debit card payments online.
- All gemstones and jewelries are Worldwide shipped by FREE OF CHARGE from Sri Lanka.
- All our gemstones and jewelries are shipped from Sri Lanka by EMS Postal Express Service. And the shipment will be delivered within 14 – 20 days.
- However, If you need your order quickly within 2 – 7 days, we can send it through FedEx, but it will cost extra USD 100.
- Full payment for your item must be made before the item is shipped.
- Your order will be dispatched within 24 hours after bank confirmation that full payment for the order has been credited to our bank account.
- International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties.
Returns & Exchanges
- If you wish to return item that bought from us, we pleasure to exchange the product with fully resalable condition. The item should be return within 10 days and product in original, undamaged, and packing alone with the invoice. The product hasn’t returned with resalable condition we refuse to exchange. And also if you prefer to exchange product with another you can contact us or email us as soon as possible. For the exchange, product must be in original, undamaged, and packing alone with the invoice.
- If you want to exchange or cancel your order, contact us on our hotline number.
- The delivery charge for returns and exchanges will be notified by email or directly by phone.
Local Delivery
- You can collect your jewelry or gemstone at our showroom & workshop at Galle. In there, you can visit (free of charge) our workshop and can see how to cut & polish gemstones as well as making jewelries.
- If you stay at a hotel in and around Colombo, Galle, Bentota, Hikkaduwa, we can deliver your Gemstone to your Hotel for free of charge.
- We deliver your order to your doorstep (anywhere in Sri Lanka) for FREE OF CHARGE.
- Pay on delivery
- Bank Deposit or Bank Transfer
- Credit/ Debit card payments via card machines ( We accept VISA, MASTER, UNION PAY, AMEX, UNIPAY and almost all major credit cards)
Authorized Certificates
- We provide GIA Authorized Laboratory Certificate with all our gemstones.
- The certificate is documented with the data obtained to the best of means using the techniques and equipment available at the time.
- Certificate, cards and books sending up to customer request.
- All the certificate, cards and books are certified by a standard laboratory.
Our Jewelry
- Store your jewelry individually and avoid exposing them to liquid and cosmetics. Extreme heat and humidity might cause gold plated jewelry to tarnish, keep your pieces in a dark, cool and dry place to avoid this.
- Our best advice would be: wear your pair often (this helps lessen oxidation), and keep them in your Penny Pairs pouch when not in use.
Didn't find it?